Price: $23.00 - $18.57
(as of Jul 05, 2024 02:09:40 UTC – Details)
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a “good” service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a “good” and “bad” service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Publisher : Laurence King Publishing (March 3, 2020)
Language : English
Paperback : 192 pages
ISBN-10 : 9063695438
ISBN-13 : 978-9063695439
Item Weight : 2.31 pounds
Dimensions : 5.3 x 0.8 x 7.85 inches
Customers say the book has great content. Opinions are mixed on the visual design and writing style, with some finding it well-written and plain, while others find it insane and hard to read.
AI-generated from the text of customer reviews
